Category: Strategy

Performance Metrics
Balanced Metrics

Performance metrics: Are you measuring what matters?

A set of well-chosen metrics allows employees to understand exactly how their activities are going to be tracked and how their output will be aggregated into successful execution. In other words, good metrics will foster the right behaviors to execute. Depending on your strategic intent, these behaviors may lead your organization to innovate (by fostering collaboration), to reduce costs (by systematically rooting out inefficient processes) or to deliver outstanding service (by measuring client satisfaction for example).

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True North
business

Is True North South of the Equator?

The economic recovery in 2021 will put a premium on execution. Why? Because the operating environment will be more stable and predictable. 2020 was the year of big strategic changes; in 2021, you just need to execute well.

However, how do we even know how well our organizations are currently executing? Financials cannot give the full picture since they don’t tell us how much better we could perform.

We are a PI Certified Partner because we have a passion for execution – after all, you can only execute through your people. However, there is more to execution than human capital.

We recently became a Line-of-SightSM Certified Partner to help our clients execute better. Line-of-SightSM looks beyond talent to help you assess the five Key Success factors for Execution (let’s call them KSEs): Strategic Understanding, Leadership, Balanced Metrics, Activities & Structure, and yes, Human Capital.

We are launching a series of short tips on execution. Every week we will discuss how you can improve each of these five KSEs.

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