Category: Operational Excellence

Balanced Metrics

When You Thought It Was Over

In a recession, stopping the leakage must become priority #1, because the bottom line must be protected at all costs as revenue growth stalls and other sources of financing dry up.

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Balanced Metrics

Uncertainty Is Not An Excuse

In this perfect storm, executives are challenged to follow a clear strategic path: should they continue to contain cost at the expense of new products? Should they pivot to address new demand, without knowing if it will evaporate when things return to normal? How can they move in-person customer service excellence online?

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