Category: KPI

Managing a hybrid team
AI

Tackle hybrid work with confidence.

The year 2020 forever changed the way people think about work as the world learned how productivity
can be maintained and even enhanced when the workforce is remote. Remote work allows employers and
employees alike greater flexibility, from opening up the talent pool, to gaining more time in the week with the
absence of a commute. The popularity of remote work is here to stay, leading to an increase of managers
overseeing hybrid teams; a mix of people in an office and working remotely. As some employees return to
the office, the idea of managing a hybrid team can feel like a daunting task. The good news is that it doesn’t
have to be.

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Activities & Structure

Are Your Employees Focused On What Matters?

Are your activities and structure consistent with your strategy and positioning? Consider the questions below. If you answer “no” at least once, you would be well-served to scrutinize the major activities being performed by your employees and weigh them against your strategy. If employees were asked, would they say that they spend their daily efforts only on tasks that are critical? Is your strategy a clear guide to help employees prioritize their daily activities and priorities? Do all employees clearly see the connection between their work and customer value?Is individual decision-making systematically encouraged?

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Performance Metrics
Balanced Metrics

Performance metrics: Are you measuring what matters?

A set of well-chosen metrics allows employees to understand exactly how their activities are going to be tracked and how their output will be aggregated into successful execution. In other words, good metrics will foster the right behaviors to execute. Depending on your strategic intent, these behaviors may lead your organization to innovate (by fostering collaboration), to reduce costs (by systematically rooting out inefficient processes) or to deliver outstanding service (by measuring client satisfaction for example).

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