Category: Human Capital

Balanced Metrics

Uncertainty Is Not An Excuse

In this perfect storm, executives are challenged to follow a clear strategic path: should they continue to contain cost at the expense of new products? Should they pivot to address new demand, without knowing if it will evaporate when things return to normal? How can they move in-person customer service excellence online?

Read More »
business

Dysfunctional teams: The 5 characteristics

Dysfunction is often about an absence of trust, or an avoidance of accountability. To prevent dysfunction in teams, you need an understanding of the “where” and the “why,” in addition to the more obvious “who.” 

Read More »
AI

How Artificial Intelligence Is Changing Recruiting

In sales, the competition to find and win over the most skillful sellers is as consequential a priority as any.  The revenue-producing power of the most capable salespeople can fuel entire sales forces and companies to the next level.  To locate, engage, and hire more of those hard-to-find game-changers, hiring managers and recruiters must be keenly perceptive and compete with other potential employers for top candidates’ attention. 

Read More »