Category: Decision Making

Balanced Metrics

When You Thought It Was Over

In a recession, stopping the leakage must become priority #1, because the bottom line must be protected at all costs as revenue growth stalls and other sources of financing dry up.

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Best Practices

Having your cake and eating it: When do you need a new structure to execute in the new normal?

If your company underwent drastic changes in its strategy or operating model during the past 2 years, you are not alone. Back in 2020, garment companies started to produce face masks, and appliance manufacturers churned out respirators. Not every CEO made such dramatic shifts in their operations, but many of us needed to re-orient our goals and execution to survive and thrive. In addition, some sectors have experienced fundamental shifts accelerated by the pandemic and are most likely permanent. For example, mall operators have seen a radical shift in consumer behavior relative to in-person shopping; car manufacturers are facing a

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Balanced Metrics

Uncertainty Is Not An Excuse

In this perfect storm, executives are challenged to follow a clear strategic path: should they continue to contain cost at the expense of new products? Should they pivot to address new demand, without knowing if it will evaporate when things return to normal? How can they move in-person customer service excellence online?

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Best Practices

Candidate selection: Improve hiring with 9 steps

8 minute read Candidate selection, also known as talent acquisition, is the process of finding and hiring the best candidate for an open position. It covers everything from sorting through applications, to sending talent assessments, to creating the final job offer. It’s also one of the most important processes in any organization. Research shows that bad hires cost companies 30% or more of their salary. The more important the position, the more it can cost your company: Bad managers don’t just underperform, but actively drive other employees away. Assessment tools like the Predictive Index Job Assessment™ can prevent bad hires and ensure you only

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