Category: Decision Making

Balanced Metrics

Uncertainty Is Not An Excuse

In this perfect storm, executives are challenged to follow a clear strategic path: should they continue to contain cost at the expense of new products? Should they pivot to address new demand, without knowing if it will evaporate when things return to normal? How can they move in-person customer service excellence online?

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Best Practices

How to create the ideal candidate profile

A candidate profile keeps the hiring process objective by defining the perfect candidate. It also helps you establish consistently measurable criteria. The candidate profile isn’t just there to help create a job description, though. Everything from the messaging in the job ad to the specific questions in the interview process should be informed by that unique candidate profile.

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Ten Ways to Reduce Bias in Virtual Hiring

Poor, biased hiring selections due to vague ‘intuition’ and face-value likeability are an unimaginable waste of time and money. All other efforts are in vain when a company suffers from subpar job performance and high turnover. The solution is relying on objective assessments, sound logic, and reasoning to reliably find and appoint genuinely distinguished, suitable people.

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