Subway

    • Categories: Case Studies

PROJECT DESCRIPTION

Despite having a turnover rate below the industry average, Harold Jackson, a SUBWAY franchise owner with seven retail food locations and 100 employees throughout Ohio, recognized that further turnover reduction would greatly benefit his business. Even though Jackson was offering highly competitive pay and benefits, he was still having trouble keeping staff long term. Every employee lost was costing the business as much as $1,000, eventually having a negative impact on customer service levels.

 

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