Massage Envy Spa

Massage Envy Spa

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PROJECT DESCRIPTION

With rapid growth, a franchise model, and a business entirely dependent on customer service, Massage Envy Spa needed to strike a balance between moving quickly to meet hiring needs and achieving a strong job fit for each of the key positions. New Chief Learning Officer, Susan Landgraf, was tasked with building a corporate training team and putting in place a method for franchisees to identify and hire the right employees for their business model quickly.

 

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